Looking for a front desk role in a stylish boutique hotel environment? This Receptionist position at Grande Kloof Boutique Hotel in Cape Town could be ideal if you enjoy guest interaction, hospitality, and delivering personalised service.
Boutique hotels in Cape Town continue to attract both local and international travelers, creating steady demand for professional and guest-focused reception staff. Here’s everything you need to know about this opportunity.
Job Overview
Job Title: Receptionist
Company: Grande Kloof Boutique Hotel
Location: Cape Town, Western Cape 8000
Job Type: Full-Time
Work Location: In person
Salary: From R7,000 per month
Industry: Hospitality / Boutique Hotel
Key Responsibilities
Guest Services
- Welcome guests warmly and professionally upon arrival
- Manage smooth check-in and check-out procedures
- Respond to enquiries in person, by phone, and via email
- Provide information about hotel facilities and local Cape Town attractions
- Handle guest requests, complaints, and special requirements courteously
Reservations & Administration
- Manage room bookings using hotel reservation systems (Nightsbridge essential)
- Process payments, invoices, and billing accurately
- Maintain guest records and daily reports
- Handle phone calls and professional email correspondence
Coordination & Communication
- Work closely with housekeeping and maintenance teams
- Communicate guest needs or issues to relevant departments
- Keep the front desk clean, organised, and welcoming
Upselling & Concierge Support
- Promote tours, airport transfers, and local experiences
- Suggest restaurants and excursions based on guest preferences
- Assist with bookings and concierge-style services
Eligibility Criteria
Education & Experience
- Grade 12 (Matric) required
- Hospitality or front office qualification (advantage)
- Previous hotel reception experience preferred
- Boutique or luxury hotel experience is a plus
Skills Required
- Excellent communication and interpersonal skills
- Friendly, professional, and well-groomed appearance
- Strong computer literacy (MS Office & hotel systems)
- Nightsbridge system experience (essential)
- Ability to multitask and stay calm under pressure
- Fluent in English (additional languages beneficial)
- Willingness to work shifts, weekends, and public holidays
Salary & Benefits
| Details | Information |
|---|---|
| Monthly Pay | From R7,000 |
| Job Type | Full-Time |
| Schedule | Shift-based (including weekends & holidays) |
| Work Environment | Boutique, guest-focused hotel setting |
Salary may vary depending on experience and qualifications.
How to Apply
- Prepare an updated CV highlighting hotel or front desk experience
- Include details of reservation system knowledge (especially Nightsbridge)
- Confirm your availability for shift work
- Submit your application through the official job listing platform
- Attend interview if shortlisted
👉 View Full Details for Receptionist Job in Cape Town
Tips for Applicants
- Highlight customer service achievements
- Mention experience with booking systems clearly
- Emphasize problem-solving and multitasking skills
- Present yourself professionally for interviews
- Show enthusiasm for hospitality and guest care
FAQs
Q1: Is hotel experience required?
Yes, previous hotel or reception experience is preferred.
Q2: Is Nightsbridge experience mandatory?
Yes, experience with Nightsbridge reservation system is essential.
Q3: Are weekend shifts required?
Yes, this role includes shifts, weekends, and public holidays.
Q4: Where is the job located?
The position is based in Cape Town, Western Cape.
If you enjoy creating memorable guest experiences and working in a boutique hotel environment, this receptionist role at Grande Kloof Boutique Hotel could be a great career opportunity in Cape Town’s hospitality sector.