Looking for a front desk role in a stylish boutique hotel environment? This Receptionist position at Grande Kloof Boutique Hotel in Cape Town could be ideal if you enjoy guest interaction, hospitality, and delivering personalised service.
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Boutique hotels in Cape Town continue to attract both local and international travelers, creating steady demand for professional and guest-focused reception staff. Here’s everything you need to know about this opportunity.
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Job Overview
Job Title: Receptionist
Company: Grande Kloof Boutique Hotel
Location: Cape Town, Western Cape 8000
Job Type: Full-Time
Work Location: In person
Salary: From R7,000 per month
Industry: Hospitality / Boutique Hotel
Key Responsibilities
Guest Services
- Welcome guests warmly and professionally upon arrival
- Manage smooth check-in and check-out procedures
- Respond to enquiries in person, by phone, and via email
- Provide information about hotel facilities and local Cape Town attractions
- Handle guest requests, complaints, and special requirements courteously
Reservations & Administration
- Manage room bookings using hotel reservation systems (Nightsbridge essential)
- Process payments, invoices, and billing accurately
- Maintain guest records and daily reports
- Handle phone calls and professional email correspondence
Coordination & Communication
- Work closely with housekeeping and maintenance teams
- Communicate guest needs or issues to relevant departments
- Keep the front desk clean, organised, and welcoming
Upselling & Concierge Support
- Promote tours, airport transfers, and local experiences
- Suggest restaurants and excursions based on guest preferences
- Assist with bookings and concierge-style services
Eligibility Criteria
Education & Experience
- Grade 12 (Matric) required
- Hospitality or front office qualification (advantage)
- Previous hotel reception experience preferred
- Boutique or luxury hotel experience is a plus
Skills Required
- Excellent communication and interpersonal skills
- Friendly, professional, and well-groomed appearance
- Strong computer literacy (MS Office & hotel systems)
- Nightsbridge system experience (essential)
- Ability to multitask and stay calm under pressure
- Fluent in English (additional languages beneficial)
- Willingness to work shifts, weekends, and public holidays
Salary & Benefits
| Details | Information |
|---|---|
| Monthly Pay | From R7,000 |
| Job Type | Full-Time |
| Schedule | Shift-based (including weekends & holidays) |
| Work Environment | Boutique, guest-focused hotel setting |
Salary may vary depending on experience and qualifications.
How to Apply
- Prepare an updated CV highlighting hotel or front desk experience
- Include details of reservation system knowledge (especially Nightsbridge)
- Confirm your availability for shift work
- Submit your application through the official job listing platform
- Attend interview if shortlisted
👉 View Full Details for Receptionist Job in Cape Town
Tips for Applicants
- Highlight customer service achievements
- Mention experience with booking systems clearly
- Emphasize problem-solving and multitasking skills
- Present yourself professionally for interviews
- Show enthusiasm for hospitality and guest care
FAQs
Q1: Is hotel experience required?
Yes, previous hotel or reception experience is preferred.
Q2: Is Nightsbridge experience mandatory?
Yes, experience with Nightsbridge reservation system is essential.
Q3: Are weekend shifts required?
Yes, this role includes shifts, weekends, and public holidays.
Q4: Where is the job located?
The position is based in Cape Town, Western Cape.
If you enjoy creating memorable guest experiences and working in a boutique hotel environment, this receptionist role at Grande Kloof Boutique Hotel could be a great career opportunity in Cape Town’s hospitality sector.